Sponsorship & Service Terms

Returns & Cancellation Policy

Entity: Isuhamba Group (Pty) Ltd t/a Longhaul FM | Last Updated: 2026

1. Digital & Media Service Provision

Longhaul FM provides digital audio broadcast airtime, dynamic web banner placements, and station sponsorship packages. Because scheduled airtime slots and digital inventory represent time-bound digital allocations, physical return policies do not apply.

2. Cancellation Lead Times & Refund Terms

Cancellations 7+ Days Prior to Flighting:Written cancellation requests received at least 7 full business days prior to the scheduled campaign launch date qualify for a 100% refund, minus non-refundable bank or Payfast gateway processing fees.
Cancellations Within 7 Days of Flighting:Cancellations submitted fewer than 7 business days prior to campaign launch will incur a 30% administrative and slot reservation fee to cover reserved capacity.
Active / In-Flight Campaigns:Once a campaign has commenced flighting on-air or digital banners have gone live, no refunds will be issued for remaining unused duration unless agreed upon in writing by station management.

3. Voluntary Listener Contributions & Support

Voluntary financial contributions made by listeners to support station bandwidth, server operations, and telemetry infrastructure are classified as non-refundable once processed via Payfast or direct EFT.

4. Broadcast Interruptions & "Make-Good" Provision

In the event of unforeseen server downtime, telecom corridor failure, or stream outages that prevent scheduled commercial spots from flighting, Longhaul FM will issue equivalent "Make-Good" ad spots in matching peak listening corridors. Outages covered by Make-Good airtime replacements do not qualify for cash refunds.

5. Submitting Cancellation Requests

All formal cancellation or modification requests must be submitted in writing to our dispatch team at advertise@longhaul-fm.co.za with your company name, invoice reference, and campaign start date.

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