Privacy Policy

1. Responsible Party Declaration

Isuhamba Group (Pty) Ltd t/a Longhaul FM ("Longhaul FM", "we", "us", or "our") operates this website and digital audio broadcasting network. We are committed to safeguarding your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and international payment security standards.

2. Personal Information We Collect

We collect personal information necessary to deliver advertising services, station stream access, and process voluntary listener contributions. This includes:

• Identity & Contact Data: Full name, company name, corporate email address, telephone numbers, and billing parameters provided via our advertising inquiry forms.
• Financial & Transaction Metadata: Payment logs and EFT transmission references associated with invoices or voluntary contributions.
• Technical & Telemetry Data: IP addresses, stream connection logs, user agent details, and cookie preferences stored to maintain audio stability and site security.

3. Purpose of Processing

Your personal data is processed strictly for legitimate operational purposes:

• Scheduling, confirming, and flighting broadcast advertising and digital web sponsorships.
• Processing voluntary station support donations and issuing official proofs of payment.
• Communicating dispatch reports, broadcast schedule changes, and financial statements.
• Detecting and mitigating stream bandwidth abuse or fraudulent activity.

4. Payment Gateway Security (Payfast)

All online credit card and instant EFT transactions are securely processed through our authorized payment partner, Payfast by Network. Longhaul FM does not process, store, or transmit sensitive payment card details or banking credentials on its internal servers. Payfast maintains PCI-DSS Level 1 compliance to ensure high-grade transaction security.

5. Retention & Third-Party Disclosure

We do not sell, rent, or commercialize your personal information to third parties. Information is only shared with specialized infrastructure operators (such as Payfast for payment processing or Supabase for telemetry verification) required to maintain operations. We retain accounting records and transaction logs only as mandated by South African corporate and tax legislation.

6. Your Rights Under POPIA

Under POPIA, you retain full statutory rights regarding your personal information:

• Right to request access to records containing your personal information.
• Right to request correction, deletion, or destruction of inaccurate or obsolete data.
• Right to object to the processing of personal data on reasonable grounds.

To submit a POPIA query or exercise your statutory data rights, contact our Information Desk at advertise@longhaul-fm.co.za.